Jackpot Bet Privacy Policy — Your Complete Guide to Data Protection

Jackpot Bet ("we", "us", "platform") explains through this Privacy Policy how we manage information collected from users ("you", "user") of our website, mobile app, and related services.

By using any Jackpot Bet service, you agree to this Privacy Policy. If you do not agree, please refrain from using our platform.

This Policy Terms & Conditions and Responsible Gaming Policyapplies alongside and is considered part of those.

Jackpot Bet collects user information in several ways. A detailed breakdown is provided below.

Information collected at registration:

• Full name and display name.
• Date of birth (for age verification).
• Mobile number and email address.
• Current residential address.
• Preferred payment method.

Information collected during KYC verification:

• Copy of National ID (NID) or passport.
• Selfie or video verification.
• Bank account or mobile banking details (for verification).

Information collected automatically while using the platform:

• IP address and device information.
• Browser type and version.
• Page visit and click activity.
• Gaming history and transaction records.
• Login timestamps and session duration.

Jackpot Bet uses collected information for the following legitimate purposes. We never use your data for unnecessary or unauthorized activities.

• Account Management: For registration, login, and account verification.
• Transaction Processing: To process deposits and withdrawals.
• KYC Verification: To verify user identity and age.
• Customer Support: For issue resolution and complaints handling.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Personalized Experience: To show you games and promotions tailored to your preferences.
• Responsible Gaming: To monitor gaming behavior and identify warning signs.
• Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
• Service Improvement: To improve platform quality and enhance the user experience.

Jackpot Bet uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve platform functionality.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and game settings.
• Analytics Cookies: To analyze platform usage and help improve our services.
• Security Cookies: For fraud detection and account protection.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain platform features from working properly.

Jackpot Bet may share your information with third parties only in limited and specific circumstances. We never sell your data without your consent.

Who your data may be shared with:

• Payment Providers: bKash, Nagad, and other payment partners for transaction processing. Only the minimum necessary data is shared.
• KYC & Identity Verification Services: Accredited verification agencies for meeting legal requirements.
• Game Software Providers: Only the minimum data necessary to operate the games.
• Legal Authorities: Upon a valid court order or lawful request from law enforcement authorities.
• Anti-Money Laundering Authority: To report suspicious financial activity.

Jackpot Bet uses industry-leading security technology to protect your data. Our security systems are regularly audited by independent third parties.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: Advanced technology to prevent cyber attacks.
• Encrypted Database: Stored data is kept in encrypted form.
• Regular Security Audits: Periodic audits conducted by external experts.
• Staff Training: All staff receive regular training on data protection.
• Access Control: Only authorized personnel have access to data on a need-to-know basis.

That said, no online platform can guarantee 100% security. In the event of a breach, we will notify affected users within 72 hours.

Jackpot Bet does not retain your data longer than necessary. Retention periods for different types of data are outlined below.

Once the retention period expires, data is securely deleted or anonymized. Some data may be retained longer due to legal obligations.

As a Jackpot Bet user, you have the following rights regarding your data. Contact our support team to exercise any of these rights.

Upon receiving a rights request, Jackpot Bet typically responds within 30 days. For complex cases, this may be extended to a maximum of 60 days.

Jackpot Bet is a platform strictly for adults (18+). We never knowingly collect personal information from anyone under the age of 18.

• Age is verified at the time of registration.
• Accounts suspected of being used by minors are suspended immediately.
• Any data inadvertently collected from a minor will be deleted immediately.

Jackpot Bet may update this Privacy Policy from time to time. Changes may be driven by legal updates, new service launches, or security improvements.

• Registered users will be notified by email in advance of any significant changes.
• For minor changes, only the "Last Updated" date at the top of the page will be revised.
• Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy.

To view a previous version of our Privacy Policy, please contact the support team.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us.

• Email: support@jackpotbet.im
• Live Chat: Available directly on the platform — 24/7 support in Bengali.
• Response Time: Usually within 24 hours; up to 3 business days for complex cases.